viqua uv light troubleshooting
I have the older F series version that does not contain a reset button. A high quality graded density filter cartridge with nominal micron rating of at least 5 microns is recommended. Features of VIQUA UV water disinfection systems The quality of drinking water can change with time and become contaminated with harmful bacteria. If there is a build up then we recommend that you use a slightly abrasive pad (one of the green kitchen ones is fine) with an acid based cleaner to remove it. Testing for indicator organisms should occur in both the spring and fall. This results in consistent UV output and consistent UV dose. Yes, for UV to be effective, it is recommended that the influent water contain the following:
Troubleshooting Section 6 Troubleshooting Symptom Possible Cause Possible Solution GFCI and/or breaker tripped Reset GFCI and/or breaker No power Transient voltage surge suppressor (TVSS) damaged Replace TVSS Controller damaged Replace controller and use a TVSS Clean and dry lamp pins and lamp plug, check unit for leaks Connection between lamp and lamp plug is wet GFCI or breaker … You are a genius! If you turn it off and back on again and the same thing is happening then it time to either get some ear plugs or replace it. Have questions about your VIQUA products? If your controller is not responding then I would contact the supplier if it is less than 2 years old and enquire about a warranty replacement. So your little ballast has had a fairly decent innings. I change the bulb this year. Good news, it’s easy. This is the situation you find yourself in. Maybe this headache will go away now. • Replace the UV lamp annually (or biennially for seasonal home use) to ensure maximum disinfection. Replaced lamp since I was told no one had done so in a few years. If you’re wondering why you haven’t figured it out on your own yet, this is because Sterilight UV made it near impossible to do by accident. • VIQUA replacement lamps undergo rigorous performance testing and strict quality Two different UV wavelengths are employed in water treatment 254 and 185 nm. beeps when the system fails. Sometimes it will go off and lamp starts, like a loose connection, or something. If it’s over two years old then I would… Read more », Hi.. thanks for information ... blue light does ... situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, DO NOT attempt repairs yourself, refer to an authorized service facility. Screw the brass nut on finger Clearance Equal to Reactor Length for Lamp Removal system and your water outlets must correctly installed. We leave off running any water during the night, and then check if the filter outside casing feels warm in the morning. Yes, E. coli requires a UV dose of between 6 to 10 mJ/cm2 to achieve a 4-log (99.99%) purification. THANK YOU SO MUCH for your simple and helpful advice. have cleaned the nodes and still the same. We advise that you de-pressurise the unit and take the quartz sleeve out for a visual check. I can send you a new manual or tell you what the fault code means if you don’t have your original one. Had to get the manual trying to ind out where I buy new light …. This is well within the capabilities of VIQUA UV systems which actually deliver a minimum of 30 mJ/cm2 at their quoted flow rates. The blue safety light may still be working but your lamp will be next to useless. Now hold down the reset button on the side, keep it held down. Thank you very much. Up Next. Unfortunately the bulb will appear to be fine after a year, even 5 years. It is important to regularly clean your lamp sleeve and replace the UV lamp annually to ensure the system is properly functioning. ... blue light does ... situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, DO NOT attempt repairs yourself, refer to an authorized service facility. the control module of VIQUA UV disinfection equipment. By leaving the unit on, you will eliminate the potential problem of having contamination pass through the system while the unit is off. I know this may be a dumb question, but my BA-ICE-S is plugged into a powered outlet but it does not beep or show anything on the display. it was still showing 007. How to install a Viqua 3 piece Big Blue Water Filter Housing . I have replaced the bulb (twice) and the sleeve and still the same. How to Replace Viqua/Sterilight UV Lamp in Water Filter. In addition, the dose levels required to inactivate these cysts are actually quite low: less than 10 mJ/cm2 for 4-log (99.99%) reduction of both Cryptosporidium parvum and Giardia lamblia. I have a similar system. I’ll probably be back again to see more, thanks for the information!|. To ensure continuous protection, replace the UV lamp annually. Please note, though, that if your water contains hydrogen sulphide (noticeable by a smell of rotten eggs), the scent may be slightly improved after UV treatment but UV will not remove the smell significantly. Once the ballast has been reset it will show ‘365’ again. Because the system is old it is the original ‘lamp fault’ error code. UV system unless they have been given supervision or instruction. Your instructions worked great. The lamp is still working. If you are within your warranty period you will receive a replacement free of charge. How do we reset to stop the infernal beeping? Replace? It could be your ballast but it depends on what it’s showing. After 1 year, the UV Unit will start beeping indicating it is time to change the UV lamp and quartz glass sleeve. I am on ground water (well)and have a small filter the water runs through before entering the Sterilight canister. Good Luck! What gives? In applications where power fluctuations and surges are common, a surge protector or UPS is recommended to preserve the system. There, that’s it. To find the replacement lamp and parts for your UV system, enter the Model Number on your system or see all Replacement Parts and Lamps. How much does it cost to operate UV systems? Release the reset button. Remember to have your water tested on a regular basis to ensure that your system is operating correctly. Please register your product for warranty and annual lamp replacement reminders. It isn’t a red button but a little black one, usually on the end of the ballast. I hope that the designer of this system had foresight that the reset button would be on the top as the ballast is mounted. As the UV lamps and/or sleeves need to be periodically removed from the UV chamber, you must leave a least double the length of the disinfection system to facilitate removal. Beware, even though your old lamp may still be emitting a blue light, the UV part of the bulb will fall off after a year. the control module of VIQUA UV disinfection equipment. Last week I had the bulb changed, but the service guy could not reset the display on the ballast. Although the water resides within the chamber for only a few seconds, it receives sufficient UV dosage to be lethal to microorganisms present in the water. You will need to contact the supplier of the unit and check the warranty status. Now what? Like I say though, you should be looking for a little black nub on the end of the controller, above the power in cable currently. the control module of VIQUA UV disinfection equipment. This is well within the capabilities of VIQUA UV systems which actually deliver a minimum of 30 mJ/cm2 at their quoted flow rates. The typical pressure drop on this system would be 2-3 psi. Yes, you still have the reset button held. If there are no obvious ways to get it out, take a few pictures and send them to me. You will get your exact problem if it’s not seated correctly. A typical UV system operates on the same power requirements as a 40 watt light bulb! I would try find your reset button first though. Any ideas on how to reset this version? Thank you very much nice to be able to reset this thing seeing as the installer did’nt see fit to leave any instructions or manuals. VIQUA offers many different models in sizes ranging from 1 gpm to 80 gpm. Our ballast has been beeping a long time, and we didn’t know how to reset it. As per the manual, you need to apply power to the unit “while holding the reset SWITCH/LED” After a 3 second beep your timer has reset. What are the annual maintenance requirements? I cannot thank you enough. No, the UV system should be left on whether you are using the water or not. The problem occurs when the Trojan UV lamp has been installed for about 1 year. At PelicanWater.com not only do we want to solve problems, we also want to educate you more about your water conditions and how best to solve them. If all this fails, you will need to replace the lamp. This PDF is your guide to the Sterilight Silver UV Disinfection System by Viqua that purifies water using advanced ultraviolet treatment. That beeping has been annoying me for the last 6 months. Notes: 1) After replacing the UV lamp or quartz sleeve perform the disinfection procedure, refer to Section 3.2. But we suggest you check the UV lamp situation with protections on your eyes and skin such as long sleeve clothing and sunglasses. It is important to never under size the UV; when in doubt about the size, always choose the next largest size. I had “A3” show up when I replaced the bulk a couple weeks ago and I could not reset it back to 365 days according to the simple instructions on the ballast unit itself. Generally speaking a 4 log reduction 99.99% is standard. Thank you. Purification is strongly recommended for all water sources including municipal water, due to ever changing water and old decaying infrastructure. However, the UV output part (the useful bit that we can’t see) drops off considerably after the year mark. It is a physical treatment, not chemical, so it doesn’t alter the water chemistry. If it is working then you can choose to either replace it, get it replaced if it’s under warranty (contact the people who supplied it for this) or manually remind yourself on a year to year basis (we don’t recommend the last one). There, that’s it. If it’s showing a fault code then it will be something that your manual will relate to. I changed the filter and the UV% level moved back up into the 80%… Read more », Hi Mike, If you have a UV sensor then the number one problem with low UV levels is hardness building up on either the quartz sleeve, the sensor window or both. Wait for the RSET display and the single beep after about a second. 2) If the system is put on a temporary by-pass or if it becomes contaminated after the disinfection system, it is necessary to … I would imagine it would be fairly easy to get a new one sent out from a reputable company. Share. Insert the UV sensor into the port distribution lines between the UV series systems require that a UV sensor be in the reactor. It is 5 years old. Watch later. © 2021 VIQUA, a division of Trojan Technologies Group ULC. This would be the official line that anyone working directly with Viqua, including ourselves, would take. If your controller is in warranty then I would recommend contact whoever you ordered the unit from directly and seeing where you stand. Now turn the main power back on. Swapped to a new bulb as I always do. Learning more about your water conditions allows you to understand the cause so we can move toward to the solution. It penetrates the outer cell wall of the microorganism, passes through the cell body, reaches the DNA and alters the genetic material, destroying the organism. My reference of 1998 bulb change was for approximate age of the system. verify the UV (invisible) output of replacement lamps. UV lamps have a useful life of approximately 9000 hours which means that the lamp should be replaced annually. I just replaced the light bulb and the quartz sleeve. What does in mean when the display shows 8888 and there is a continuous beep? How can I stop the alarm on the rcon and/or what is causing this. What are the primary benefits of ultraviolet water treatment? With VIQUA, technical support is never more than a phone call away. Some UV systems are equipped with UV sensors, these components measure the intensity of the UV lamp ensuring adequate UV dose is achieved. I have model S12QA Sterilight system that is not working properly. Or is there a magical fix? Why are two different wavelengths used in water treatment. I hope that helps. Sterilight Silver UV Disinfection Installation, Operation, and Maintenance Owner’s Manual. ... blue light does ... situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, do not attempt repairs yourself, refer to an authorized service facility. Do I need to consider the quality of my water prior to the UV? If it’s an old lamp then it’s time to buy a new one. Bulbs should be changed every spring in ponds, except in … Thank you very much, the beep was driving us crazy – expecially after the 4 week reset limit ! My system is about 11 years old. With over 600,000 installations around the world, VIQUA is one of the most recognized and respected brands of residential and light commercial UV water systems. Changed the bulb and sleeve, reset, and 365 showed JB the display screen for about 5 second twitched then dimmed out completely. 365 days..i have 1 years with mine do you think i need to replace it..do you think the warranty still work? Once the target dose for the target organism is understood, effectiveness is measuring using log reduction, 1 log = 90% 2 log = 99% 3 log 99.9%. Your unit is not being operated in the way it has been designed to. The PROFESSIONAL family of compact UV … God bless you. It is a well-proven technology and multiple industries use UV technology for water treatment. My system beeps and then the screen goes blank. Hi there, I would carefully check to see if your UV lamp is still working regardless of what the controller is saying. This alarm will go off yearly. Troubleshooting. Click here to download your free MaxTrack Software. Method: Firstly, turn off your UV ballast from the power. Any other errors will be shown on you display as an A, then a number.… Read more ». • Unless the UV equipment is equipped with a UV sens or (monitor), it is not possible to Changed lamp and reset, everything good for a few minutes, then get error message “interlock open”. A simple by-pass assembly with three isolation valves can be installed quite easily. I would need to ask if the controller is showing anything on the display? I would try completely remove it from the enclosure to get a good 360 look at it. Turned off pwr. This UV system is easy to operate with … Being so old I would first make sure that your switch isn’t just very stiff, I am certainly not aware of a range of these ballasts where there was a different style used. the control module of VIQUA UV disinfection equipment. Lamp doesn’t light and I can find no reset button or display. winterizing), the UV system must be switched off. Worked the first time. As the UVs are designed to operate at a specific flow rate, it is imperative that the systems operate within this design. Like you say I will monitor the situation after day 001 and then come to a decision. Now you would be fine to just upgrade your controller to a BA-ICE-S as these will run the lamp, except that I believe that your unit may be too old to accept the new style BA-ICE-S controller. No, the UV systems are designed with inlet/outlet ports correctly sized for the specific application. Thank you so much!!! It has been acknowledged by Viqua & they have a free replacement program in place to deal with it. Your opening statement did make me more comfortable about the situation. It says rset, but just comes back with this 00t. If after that you don’t have any joy then you would be looking at the controller. There is no magical fix unfortunately. It is a physical treatment, not chemical, so it doesn’t alter the water chemistry. Obviously the bulb having been replaced in 1998 will be completely useless… Read more ». Will see if I can get a replacement for the faulty one under warranty as it only lasted year. vacation home), the system can be shut off to save power and lamp life provided shut off valves are used on either side of the UV system preventing untreated water or bacteria from passing through the UV chamber while not in use. If the pail fills in 60 seconds you are achieving a 5 gpm flow rate, 30 seconds 10 gpm etc. It tried to stay on 2 times and then off with continuous beeping. Yes, you still have the reset button held. After anywhere from a few to 15 years or so you will find that the controller which is sometimes called a ballast will start beeping or the system stops powering the UV light altogether. On the older F systems your reset button is the SWITCH/LED (so the manual says) You use that the same way as the method in the article. The fault ‘Interlock open’ is when this little button isn’t pressed in properly. It is recommended to install the UV on a separate outlet protected by GFI (ground fault interrupter). Thanks so much unfortunately I ordered a new controller, but, since this one is 6 years old I will keep the order I just ordered uv lamp. While doing this, you must ensure that all taps, including outside faucets, dishwashers, washing machines, etc. But that's not the only thing that could be causing your Ultraviolet light to keep beeping. 425 Clair Road West, Guelph, ON N1L 1R1 Canada t. 519 763 1032 t.f. Depending on how old the unit is you might be able to offset some of the cost with warranty. You have a couple of options in my mind. Our systems come equipped with both audible and visual alarms which will notify the homeowner if their system is not functioning properly. If the sleeve seems discolored after being cleaned with recommended products; replace it. Your no-UV-light problem with an older blue box system sounds like something else… the defective power supplies that I wrote the article about were the Trojan UV Max C4 (black box unit in the photo up top) made between January 2009 – January 2010. As the variable orifice may not be extremely resistant to UV, it is recommended to install the flow restrictor at least 6″ away from the outlet port (axial flow reactors can install restrictors directly on inlet port). Turbidity < 1NTU
If your bulb is not working then the fault code is correct and you have a broken lamp. Thank you very, very much! I would contact whoever supplied the lamp in the first place (I’ve checked and I don’t think it was us, so make sure it’s not a Chinese manufactured lamp while you’re there) and they should send you another lamp out just to test it. Feel free to leave words of thankful gratitude below. I want to ask .BA.ICE.S in our company if in the given power direct alarm sounds and the screen is not lit .. what causes it? Copy link. I would first advise that you put a new or known working lamp in the unit. Tony V. I have a ba-ice-3f with an RCON controller with a green light and alarm. Describe a typical UV water treatment unit and how it works. The electronic ballast provides a constant output voltage regardless of variations in input frequency or voltage. Yes, as a result of recent findings by academic researchers, it has now been proven that UV is the best available technology to treat these protozoan cysts. I checked all the connections and tried a reset again. UV systems are extremely economical to operate. Always use an acid based product. As an example, the 10 gpm system comes with 3/4″ ports. So I had to reset once a week to stop the “A3” beeping. Once you detect the bleach at the faucets, shut the faucet off and wait a minimum of four hours to allow adequate disinfection. The unit you have has been superseded twice so… Read more ».
Return to all locations and flush the chemical disinfectant from the system. Note: These calculations are minimums and it is best practice to re-treat beyond these values. This is not covered under warranty though if it happened here with us and the lamp was less than 1 month old then we would replace it out of courtesy.