Additionally, we strive to create a positive, fun and relaxing full experience for everyone and I want to make sure you are no different. 2. We appreciate hearing back from you and hope you join us again real soon!Thank you again and see you soon on your next visit to Grand Casino Mille Lacs!Dustin J. GoslinVP Hotel & Retail. Book Grand Casino Mille Lacs, Onamia on Tripadvisor: See 464 traveler reviews, 43 candid photos, and great deals for Grand Casino Mille Lacs, ranked #1 … Just the guy at the players club needs little retraining and the food manager needs to order more supplies for a holiday weekend . The Grand Mille Lac… Grand Casino Mille Lacs is a Hotelier resort situated just in Onamia, Minnesota. Ask BernieMat about Grand Casino Mille Lacs, Ask johnsr98 about Grand Casino Mille Lacs. How about NO SMOKING?? I have shared your comments with our Food and Beverage team and we would like to invite you to come back so we can make this right. Casino and staff do nothing to discourage this. If you gamble . Our entire casino property is constantly striving to create the best experience for each guest that visits our property; from making sure our rooms are squeaky clean, to offering fresh menu items in all of our restaurants, and offering the most personalized service of any casino in the state! Grand Casino Mille Lacs: From a non-smoker's point of view..... - See 464 traveller reviews, 43 candid photos, and great deals for Grand Casino Mille Lacs at Tripadvisor. We are currently not booking any events. Everyone, from the front desk clerk to the employees on the casino floor, was very friendly and helpful. I apologize we were unable to meet your expectations to give you a pleasurable experience while visiting Grand Casino Mille Lacs.We have reviewed your feedback with our Grand Rewards Associates. nope. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The first impression on entering the check in area is a significant smell of cigarette smoke, I suppose from the adjacent casino. You have to know these perks are available and you have to know about having a club card or you will pay the top room rates . If you wish to remedy this situation we are staying in room 357 until 10 am friday. Named one of TripAdvsior’s® 2014 Certificate of Excellence winners, the Mille Lacs Hotel at Grand Casino Mille Lacs offers superior luxury and comfort away from home. I … more. This casino hotel is 1.3 mi (2.1 km) from Mille Lacs Kathio State Park and 4.1 mi (6.6 km) from Whitefish Lake. The musical acts are practically non-existent. The eateries have issues with keeping tables clean despite a steady stream of people in and out.More, Hello Shane J.,Thank you for the review of your recent stay with us. Lock in the lowest price from these sites. I apologize for the trim on the table in your room- if you could share with us the room you stayed in we will make sure to repair or replace it immediately. Pleasant and attentive service should be visible in all departments at all times and is certainly is an expectation of our team. As you indicated, our gaming floor does allow smoking in designated areas. Casino and staff do nothing to discourage this. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We ate at the buffet and the salad bar and the main course selections were fantastic and with the club card a discount. After dinner we saw Jay Leno in the event center and again we were less than impressed with the facility, even Jay made a comment about how tacky the stage looked. Stay at this 3-star golf hotel in Onamia. Looking down on Cuyuna Country Recreation Area from one overlook Thursday morning we drove an hour to visit a new type of state park. Cloud Municipal Airport, We compared the lowest prices from 12 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 3 websites, We compared the lowest prices from 17 websites, Country Inn & Suites by Radisson, Little Falls, MN, We compared the lowest prices from 16 websites. When you stay at Grand Casino Mille Lacs in Onamia, you'll be next to a golf course, just steps from Grand Casino Mille Lacs and 7 minutes by foot from Mille Lacs Indian Museum. Manager reply was very arrogant oh well.... really this is how you treat your customers. So it doesn't miss your attention, I'll say it one more time: slot play at this casino was just plain horrible. The décor and rooms at this location are very nice. He went on to say if we had phoned to book he could of given us a better rate. Buy Grand Casino Mille Lacs Event Center tickets at Ticketmaster.com. So I ordered something else and fries . Rooms Make yourself at home in one of the … I, Dear T_one72,Thank you for the review of your recent stay with us. Recently went to a concert at the casino. The food is starchy huge portions of highly processed fast food. We are always reviewing the concerns and needs of our guests and I will include your feedback in regards to our event center in future discussions. My wife and I arv today ard 230. GRAND CASINO MILLE LACS. Ask Shane J about Grand Casino Mille Lacs, Ask connierhonda about Grand Casino Mille Lacs, Ask louise s about Grand Casino Mille Lacs, Ask 7ContinentsExplored about Grand Casino Mille Lacs, Ask elmaG98 about Grand Casino Mille Lacs, Hotels near Mille Lacs Indian Museum and Trading Post, Hotels near (BRD) Crow Wing County Airport, Hotels near (STC) St. Thank you!Dustin J. GoslinVP Hotel & Retail. Popular attractions Grand Casino Mille Lacs and Mille Lacs Indian Museum are located nearby. I am an average sized person (5' 8", 190 lbs) and I was sitting hip to hip and shoulder to shoulder with the people on either side of me. Again, we apologize for your unpleasant experience. We value your satisfaction and are always happy to hear from our guests when they have a great night away! If you are larger, I do not know how you would fit with comfort in these chairs unless your seat is on the end of the isle where you could move it out a little for extra room. Not tomention most people will sit down next to you and light up with no consideration to you or others around you. I apologize we were unable to meet your expectations to give you a pleasurable experience while visiting Grand Casino Mille Lacs.Please contact me at 320.532.7777 so I am able to better understand the concerns with your hotel room and correct the issue for any future guests. Grand Casino Mille Lacs: had smoking room-my wife had trouble with this - See 464 traveler reviews, 43 candid photos, and great deals for Grand Casino Mille Lacs at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We’ll even let you know about secret offers and sales when you sign up to our emails. Close to 10 restaurants are also available. Located just steps from Grand Casino Mille Lacs, the award-winning Mille Lacs Hotel features accommodations that will provide you with ample relaxation opportunities and a restful night’s sleep. A good casino, not saying it because I won there. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. A: Yes, we require face coverings at both Grand Casino Mille Lacs and Grand Casino Hinckley for Associates and Guests. Please see our partners for more details. Our plan as of now is to advise all our senior group club in winnipeg and post on social media to avoid this casino!!! We probably won't go back, no matter who they have there for talent as it just isn't that nice a facility. This is the version of our website addressed to speakers of English in the United States. Need to get with the rest of the businesses in the state and get rid of smoking. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Grand Casino Mille Lacs: Smokey non smoking room - See 464 traveler reviews, 43 candid photos, and great deals for Grand Casino Mille Lacs at Tripadvisor. Had a great time with friends, we all enjoyed our stay, there are plenty of things to do for everyonn.............They have the nicest staff that work there, they got a big selection of food, nd they have some of the best food. Please see our partners for more details. You'll leave with every … Cigarette ashes all over the machines and some of the buttons do not even work. WiFi and parking are free, and this hotel also features 4 restaurants. Concert seating is too tight for comfort. The casino is a fun environment but the cleanliness is terrible. Dear C0ffeeSn0b,Thank you for the review of your recent stay with us. This continued into the non smoking room we'd reserved on the first floor. Thank you and I look forward to hearing back from you!Dustin J. GoslinVP Hotel & Retail. Our guests praise the pool and the clean rooms in our reviews. Since our property is completely interconnected, it is possible to smell smoke while passing through the property to gain access to other areas. I'm not a smoker so I'm sensitive to the smell of cigarette smoke. Grand Casino Mille Lacs: had smoking room-my wife had trouble with this - See 464 traveller reviews, 43 candid photos, and great deals for Grand Casino Mille Lacs at Tripadvisor. A casino, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Grand Casino Mille Lacs. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Grand Casino Mille Lacs is minutes away. The casino is a fun environment but the cleanliness is terrible. i live 5,hours away. The small non smoking area is small enough to be considered irrelevant and depsite the non smoking signage many people ignore it. With more than 1,800 video slots, keno, and poker machines to choose from, over 1,300 being 1¢ and 2¢, you’re sure to find a favorite. I would opt for another venue for a concert. Without question, we will never go back to this sad, sad casino. I also apologize for your experience with our event center. This continued into the non smoking room we'd reserved on the first floor. Grand Casino Mille Lacs is just a few miles away so we checked in and enjoyed the spa and buffet. Dear Louise B.,Thank you for the review of your recent stay with us! Q&A Q: When are you reopening? I overall a good room , clean. IT was actually so nice we spent more time enjoying itwe had a club card and it was my friends birthday so we got a 21.95 room rate. Taxes and fees that are shown are estimates only. Does management not give them breaks? This area is filled with new game themes regularly and has been placed close to the front entrance of the casino, so non-smoking guests do not have to travel far. Sorry Grand Casino Mille Lacs… While the Grand Casino Mille Lacs allows smoking on the casino floor, they don't have the ventilation system that higher end Las Vegas casinos have, where someone is smoking right next to you and you don't even notice it. Pleasant and attentive service should be visible in all departments at all times and is certainly is an expectation of our team. Dear ElmaG98,Thank you for the review of your recent stay with us! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Please contact me at 320.532.7777. I would like to apologize that we were unable to meet your expectations to give you a pleasurable experience while visiting Grand Casino Mille Lacs.Our casino property tries to accommodate all guests and their preferences while visiting; including those who choose to smoke. Discover genuine guest reviews for Grand Casino Mille Lacs along with the latest prices and availability – book now. The event center is just an oversized ballroom where they set up some chairs and a stage. I would definitely recommend staying here. I apologize that you were unable to have an enjoyable dining experience for what you were craving. A: Grand Casino Mille Lacs and Grand Casino Hinckley reopened to the public on Monday, June 1, at 9 a.m. We look forward to seeing you soon! Review tags are currently only available for English language reviews. This place mainly attracts compulsive gamblers sitting at slot machines for hours, scammers, and people who have nowhere else to go... like, literally homeless people and drifters. At the casino, there are 1,800 slot machines of all kinds and 24 gaming tables al your disposal. Machine we very tight. Had an issue with our room and it wasn't addressed. A limited number of complimentary masks are available daily. I wound up having to change the filter on my CPAP when I got home to get rid of the smell. I'm not a smoker so I'm sensitive to the smell of cigarette smoke. We stayed at Grand Casino Mille Lacs last week and were very impressed with the Customer Service. Cloud Municipal Airport, We compared the lowest prices from 12 websites, We compared the lowest prices from 2 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 17 websites, Country Inn & Suites by Radisson, Little Falls, MN, We compared the lowest prices from 14 websites. Q: Do you require face coverings? Room to walk around and not feel cramped when walking from machine to machine. Overall I enjoy staying here, but would like to see a few things change before I visit again. The décor and rooms at this location are very nice. View deals for Grand Casino Mille Lacs, including fully refundable rates with free cancellation. Dustin J. GoslinVP Hotel & Retail. We ate dinner in the restaurant and the food was very good. New energy recovery and filtering products are incorporated into every new project on the property, and existing areas are constantly upgraded. Need to get with the rest of the businesses in the state and get rid of smoking. Went to get a players club card and was treated rudely by a man working at the desk. Thank you and I look forward to hearing back from you! more. I got hungry later on and wanted a mushroom Swiss burger . Grand Casino Mille Lacs is rated "Good" by our guests. Thank you and I look forward to hearing back from you! Grand Casino Mille Lacs: No alcohol and smoking allowed - See 120 traveler reviews, 6 candid photos, and great deals for Onamia, MN, at Tripadvisor. Property Location With a stay at Grand Casino Mille Lacs in Onamia, you'll be next to a golf course and minutes from Mille Lacs Indian Museum. Won a little on the machine so that was good . We began our experience at Grand Casino Mille Lacs with a rude receptionist (Angelle) and so were less than impressed right off the bat. We do constantly look at other ways to improve air quality as well as unit efficiency. we had a beautiful room with a huge tv. Cigarette ashes all over the machines and some of the buttons do not even work. There are a million better ways to spend money. Please allow our team to make this right for you by contacting me at 320.532.7777. Housekeeping did great . He actually cut me off while i was talking and said " I have to go to e bathroom" and proceeded to get up and walk off. Buffet is offered certain nights, not every night. I visit this casino 2-5 timrs a year . Enjoy free WiFi, free parking, and an indoor pool. Dustin J. GoslinVP Hotel & Retail, Arrived Sunday on a holiday weekend .Check in was quck for such a long line. If you stop in, be prepared to lose and lose -- and lose some more. Thank you for recognizing the benefits of owning a Grand Rewards card as we continually send out goodies to our valued guests via the club that includes items such as discounted hotel rooms! SMOKY. Each of our spacious standard rooms include a 42" flat-screen LCD TV, your choice of one king or two queen plush Serta Presidential Euro-Top mattresses, custom coverlet down-alternative bedding, Down Dreams® jumbo pillows, refrigerator, microwave, single-serve coffee maker featuring signature coffees, complimentary Wi-Fi access, phone with voicemail, and signature bath amenities. Once we got to our room it was nice enough except the table in the room had some of the trim ripped off of it, a simple fix, turn the table around (it just looked tacky). However, the chairs they use are narrow and set up immediately next to each other which gives little room for movement between you and the next person. Im ok with losing some money, but not getting any credits or being ahead at all in 2 full days. We asked if we could get a better rate than booked and he replied no he cannot make any changes because we booked online. We never seem to have problems with staff anywhere we go. Guests enjoy the comfy beds. Not tomention most people will sit down next to you and light up with no consideration to you or others around you. Lock in the lowest price from these sites. We would like to make this up to you and encourage you to come back and try us again. We stayed at Grand Casino Mille Lacs last week and were very impressed with the Customer Service. The eateries have issues with keeping tables clean despite a steady stream of people in and out. Ask brucek336 about Grand Casino Mille Lacs, Ask R2344QWstevev about Grand Casino Mille Lacs. Dear Connierhonda,Thank you for the review of your recent stay with us. The small non smoking area is small enough to be considered irrelevant and depsite the non smoking signage many people ignore it. Grand Casino Mille Lacs offers its guests an indoor pool and a spa tub. We value your satisfaction and are always happy to hear from our guests when they have a great time!Thank you again and see you soon on your next visit to Grand Casino Mille Lacs!Dustin J. GoslinVP Hotel & Retail, This is the version of our website addressed to speakers of English in the United States. This casino has lots of slot machines (old and new) plus table games. The concert area is decent with generally good views from most anywhere in the room. At Grand Casino Mille Lacs, we have a variety of the newest, most exciting casino slot machines around, including multi-line/multi-coin, traditional three-reel, and poker. Everyone, from the front desk clerk to the employees on the casino floor, was very friendly and helpful. Casino is very smokey and I am a smoker so be ready for that. When we checked in we encountered a very arrogant manager named Joe gervais. Event space at this hotel measures 16400 square feet (1524 square meters) and includes a conference center. I apologize we were unable to meet your expectations to give you a pleasurable experience while visiting Grand Casino Mille Lacs.We have reviewed your feedback with our Hotel Front Desk Associate. Please allow us to make this right for you by contacting me at 320.532.7777. Easy parking. Taxes and fees that are shown are estimates only. The Grand Mille Lacs Hotel has 494 rooms including suites, spacious and comfortable standard rooms. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. This casino hotel is within the vicinity of Mille Lacs Kathio State Park. Plan an event at Grand Casino Mille Lacs. Find Grand Casino Mille Lacs Event Center venue concert and event schedules, venue information, directions, and seating charts. : Grand Casino Mille Lacs - See 464 traveller reviews, 43 photos, and cheap deals for Grand Casino Mille Lacs at Tripadvisor. We are paying a premium rates and would appreciate a reduction. Dustin G, Manager at Grand Casino Mille Lacs, responded to this review. Ask 50states2020 about Grand Casino Mille Lacs, Ask Happiness587285 about Grand Casino Mille Lacs, Hotels near Mille Lacs Indian Museum and Trading Post, Hotels near (BRD) Crow Wing County Airport, Hotels near (STC) St. We understand that there are some people who prefer smoke-free environments, so we have expanded our smoke-free gaming areas. The lady informed me they were out of mushrooms . I wound up having to change the filter on my CPAP when I got home to get rid of the smell.Otherwise it was a very nice room with fridge and microwave. Review tags are currently only available for English language reviews. Then asked for catsup. Again he said he cannot so we said we will not return. We strive to create a positive, fun and safe experience for everyone and we want to make sure you are no different. If you would like to speak with a representative about an inquiry, please contact Ericka Keep at 320-532-8555. We explained this was our 3rd visit in the past 7 years and hoped he could help us with a better rate. Smoking and non-smoking rooms are availabl… The first impression on entering the check in area is a significant smell of cigarette smoke, I suppose from the adjacent casino. They were out of that too.
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